My wife slid off the road and into a swampy pond. The tow driver arrived promptly after dark and asked her if she was ok before beginning the extraction. He plunged into the icy and somewhat smelly pond to hook the car that was submerged. He was able to pull it out and take to a repair shop in Craig, Colorado. He was soaked to his chest and he made sure that she had a safe ride to a safe location. The owner of the company also called to check on the status of my wife and offered to give her a ride to the airport the next day to get a rental car. These people went above and beyond to make my wife feel safe and take the car to a local dealership to be repaired